Issue: ZeraWare fails to install.
Cause:
1. During the installation process, a pop-up window appears that states the following.
The SQL Server service failed to start. For more information see the SQL Server 2005 Books OnLine topics, "How to View SQL Server 2005 Setup Log Files" and "Stacking SQL Server Manually".
2. Or, after installing ZeraWare and clicking ZeraWare in your list of Programs; the following pop-up window appears.
3. If you click the “Connect” button, an "unable to connect" pop up appears (below).
Solution:
Click the "Troubleshoot" button. This will help identify the problem (a setting on your computer is preventing the SQL Express data base from installing). A message will appear with the following instructions that will fix the problem.
Follow these instructions for applying SQLExpressMod.reg registry file:
A. Remove ZeraWare from your computer list of Programs.
1) From your Desk Top, click on "Start".
2) Click on "Control Panel".
3) Click on "Add or Remove Programs".
4) Find "ZeraWare" in the list of programs.
5) Remove "ZeraWare".
B. Next, click the following link and click "Run" when prompted.
http://www.zeraware.com/downloads/SQLExpressMod.reg
C. Last step: re-install ZeraWare or the 30 day free trial. Locate “Zeraware Setup.exe” on your computer and click “Run”.
Issue: Text or graphics appears too large or not aligned correctly.
Cause:
- The DPI setting on your computer may not be set at "Normal".
- The font size may not be set at normal.
Solution #1:
- Right click the mouse with the cursor on your computer desk top.
- Click "Properties".
- Click "Advanced".
- Click "General" tab.
- Look at the DPI setting. If it is "Large", change it to "Normal".
Solution #2:
- Right click the mouse with the cursor on yourcomputer desk top.
- Click "Properties".
- Click "Settings".
- Look at "Screen Resolution". The resolution numbers should be 1024 X 768.
Issue: During installation a small window opens asking for the server name.
- Cause #1: ZeraWare is being installed on a network. After installing ZeraWare on the server and then installing ZeraWare on a "Client" work station; the program asks for the server name.
Solution: Enter the name of the computer that installed the data base engine as follows: name(back slash)zeraware.
- Cause #2: The computer downloading ZeraWare may be on a network that has a lock on installing unauthorized software programs. A window may also open stating: "You do not have privileges to complete installation."
Solution: Determine if a lock has been applied to the computer network at your facility. If so, authorization will be required from your firm's network IT personnel to install ZeraWare.
- Cause #3: The first part of the installation process involves installing the data base. Then you are asked to reboot the computer to complete the installation. If your computer is slow, the data base may not be fully installed when the reboot is done.
Solution: If your computer is slow: when you are asked to reboot your computer, wait two minutes before clicking "OK".
Issue: Installation fails. The following message appears.
"Unable to store installation codes. Make sure you are running ZeraWare with administrator access."
Cause:
If your computer uses the Microsoft Vista operating system, a setting is blocking the installation codes from opening ZeraWare.
Solution:
After installing ZeraWare, you need to run ZeraWare in the “administrator” mode. From your Start menu find ZeraWare in your list of Programs. RIGHT click the ZeraWare icon. LEFT click “Run as Administrator”. Now the installation codes will work.
Issue:
The OSHA 300 Log does not open when the "View Form" button on the OSHA Injury Recordkeeping - Data Maintenance page is clicked.
Solution:
The OSHA forms on ZeraWare are in PDF format from Adobe and require Adobe Reader to be installed on the computer. Occasionally, the Adobe Reader program will not function correctly. Close ZeraWare and reboot your computer. Restarting the Adobe Reader should rectify the problem.
Issue:
When attempting to install ZeraWare a window opens with the following message:
The remote server returned an error (407) Proxy Authentication Required.
Solution:
Some computer networks have a configuration that creates a proxy issue for connecting to the ZeraWare web site. Contact Customer Support to download a program from ZeraWare that will quickly rectify the issue.
Issue:
When attempting to install ZeraWare a window opens with the following message:
Installation of MSXML 6 Service Pack 2 (KB954459) failed because a higher version already exists on the machine. To proceed, uninstall the higher version and then run MSXML 6 Service Pack 2 (KB954459) Setup again.
Solution:
There is a known issue with the installation of the SQL Express Database on Windows XP if certain modules are already installed.
Please refer to the following article for more information.
http://support.microsoft.com/kb/968749
